PRIVACY POLICY | WARRANTY INFORMATION |
SHIPPING AND DELIVERY | DAMAGED PRODUCT |
RETURNS AND REFUNDS POLICY | TERMS & CONDITIONS |
ORDER CANCALLATION POLICY | SHOP FOR SKYLIGHTS THANKS YOU |
Shop For Skylights (shopforskylights.com) respects the rights of consumers to privacy. We only have access to collect information that you voluntarily give us via email or other direct contact from you. Accordingly, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. Shop For Skylights (shopforskylights.com) does not sell, donate or in any way provide consumer’s personal information to any entity. In order to provide consumers with local support and service, contact information may be provided to service providers who are located in consumer’s geographical locale at the consumers request.
This is a quick checklist to give you an overview, but please be sure to read the full Damage policy HERE.
All orders have the option to add shipping insurance on the checkout page, WE strongly advise adding the insurance option, We will not be responsible for any products damaged / Lost in transit with no shipping insurance.
If you receive a product that was damaged in shipping, defective, missing parts, or that is not the product you ordered, please contact us at sales@shopforskylights.com as soon as possible with prodografic evidence (pictures)Upon receiving your shipment, please inspect your materials promptly and report any damages or missing items to us immediately.
• For all ground deliveries ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN TWO (2) BUSINESS DAYS! We cannot provide reimbursement or solutions of any kind if issues are not reported within two (2) business days, no exceptions.
• For all LTL (freight) deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT AT DELIVERY AND REPORT ANY DAMAGED OR MISSING ITEMS WHEN SIGNING THE BILL OF LADING! We cannot file a claim on your behalf or offer reimbursement of any kind if it is not documented on the Bill of Lading, no exceptions.
View the Velux Product Warranty Brochure for warranty details, exclusions and limitations.
• 20 year limited warranty on Velux insulated glass.
In addition to guarantees afforded under United States Consumer Law we provide a warranty of:
7-year warranty on Redilight Skyfixtures (solar LED Light fittings).The warranty period starts from the date of the purchase of the Product. Sustainable Global Marketing warrants that each product will be free from defects in material and workmanship. If a product fails to operate, Sustainable Global Marketing shall provide free replacement of the failed product subject to the warranty policy and limited warranty terms and conditions set forth below.
1. The limited warranty only applies when the product has been properly wired, installed, and operatedwithin the electrical values, operating range, environmental conditions provided in the product specifications, application guidelines and other document provided by Sustainable Global Marketing.
2. The limited warranty is void if the product is not used for the purpose for which it has been designed.
3. The limited warranty is void if any external products that are not approved by Sustainable Global Marketing are used in conjunction with the Redilight system.
4. This warranty does not apply to damages or defects arising because of abuse, improper power supply, misuse, abnormal use or use in violation of any applicable standard, code and instructions.
5.The warranty shall be void in the event of any repairs or alterations made to the product by any personnot duly authorized by Sustainable Global Marketing in writing.
6. If the Product is purchased from a Redilight authorized dealer, the Warranty claim must be reported to the Redilight authorized dealer (the original place of purchase) first.
All warranty periods mentioned are subject to a Redilight representative having access to the failed products or systems for verification. Warranty Claims must be reported to Sustainable Global Marketing or a Redilight authorized dealer within 30 days after the discovery, specifying at least the following information:
Detailed problem descriptions which include photo, video (on request) or other proofs i.e.
Invoice, application, and operating environment.
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All sales subject to approval,
Thank you for taking the time to learn more about Shop For Skylights terms and conditions of business. We pride ourselves on customer service and will gladly answer any questions, or accept any comments, that you may have regarding the legal information contained on this page or the remainder of this web site. Please follow instructions on our Contact Us page to send us your thoughts or questions.